Frequently Asked Questions
Clear answers about orders, payments, delivery, returns and product information.
How long does delivery take?
Delivery timing depends on the product, destination, fulfillment location and selected shipping method. The available estimate and shipping cost are shown at checkout before payment.
Can I change or cancel an order?
Contact GradeZO support as soon as possible. Changes or cancellations depend on whether the order has already entered fulfillment or shipping.
Do you ship internationally?
International availability varies by destination and product. Enter your shipping address during checkout to see whether the item can be delivered and which methods are available.
Will I pay import duties or taxes?
International orders may be subject to customs duties, VAT/GST or other import charges imposed by the destination country. Any such charges depend on local rules and are not determined by this FAQ.
What payment methods are available?
Payment options shown at checkout are the options currently available for your order and location. Payment availability can vary by country, currency, device and transaction.
Can I return an item?
Return eligibility depends on the product and the applicable GradeZO return terms. Review the Returns & Exchanges page before ordering and contact support when you need help.
How do I check product specifications?
Review the product page for specifications, included items, compatibility information, images and any available shipping details. For a product-specific question, contact support with the product name or SKU.
How do I contact GradeZO?
Use the Contact Us page or visit Support for assistance.
Still need help?
Start with the product page or send the support team your order number and question.
