RETURNS & EXCHANGES
Know the returns process before you buy.
Return eligibility can depend on the product, order status and the terms attached to that purchase. Start by reviewing the information provided with your order and contact GradeZO support when you need help.
Before requesting a return
- Locate the order information.
- Keep the product, packaging and included items together where practical.
- Review the product-specific return information.
- Contact support with the order number and a clear description of the issue.
What happens next?
How do I start?
Contact GradeZO support with your order details and the reason for the request. The team can then explain the applicable next step.
Are all products handled the same way?
No. Return terms can vary by product and order. Review the information connected to your purchase rather than assuming one rule applies to every item.
What should I keep?
Keep your order information and, where applicable, the product packaging and included accessories until the issue is resolved.
Need help with an order?
Use the contact page and include the order details so support can review the request efficiently.
