1. Order Processing

Most standard orders are processed and prepared for shipment within 1–3 business days after payment is successfully received. Processing includes order verification, inventory checks, picking, quality checks and packaging.

In some cases, handling and packaging may take up to 7 calendar days, depending on product availability, order volume, supplier handling or additional quality-control requirements. This extended handling period does not apply to every order.

2. Standard Shipping

After an order is dispatched, transit time depends on the destination, carrier, shipping method, customs processing and other factors outside our direct control. The delivery estimate shown at checkout or on the product page takes priority for that order where applicable.

Shipping estimates are not guarantees unless a time-definite service has been purchased and confirmed. Carrier delays, severe weather, customs inspections, public holidays, strikes, remote-area delivery and other events may extend transit times.

3. Custom, Made-to-Order & Special Products

Custom-made or made-to-order items — including certain shoes, furniture, clothing and other personalised or specially produced goods — may require approximately 14–30 days for production, preparation and/or handling before normal shipping transit begins.

Where an express service is available, it must be selected and paid for separately. Express service may attract an additional fee and is subject to production capacity, destination and carrier availability. Payment of an express fee does not automatically guarantee a specific delivery date unless GradeZO has expressly confirmed a time-definite service.

4. Shipping Destinations & Costs

Shipping availability, delivery services and costs vary by destination, product, size, weight and carrier. Any shipping charge shown at checkout is based on the order and destination information available at the time of purchase.

Promotional free-shipping offers apply only where the applicable promotion or checkout terms say they apply. Taxes, customs duties, import charges or other government fees may be payable by the customer unless GradeZO expressly states that they are included.

5. Customs, Duties & Import Delays

International shipments may be subject to customs inspection, import taxes, duties or other charges imposed by the destination country. Unless otherwise stated at checkout or in the applicable promotion, these charges are the customer’s responsibility.

GradeZO cannot control the time taken by customs authorities. Customers are responsible for providing accurate recipient information and complying with applicable import requirements.

6. Address Accuracy

Please confirm that your shipping address, telephone number and other delivery details are correct before placing an order. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or reshipment charges may apply. Where possible, we will contact the customer before taking further action.

7. Tracking & Delivery Issues

Where tracking is available, tracking information will be provided through the order or shipping notification. Tracking events are supplied by the carrier and may not update continuously.

If a package appears delayed, lost, damaged or delivered incorrectly, please contact GradeZO through customer support as soon as reasonably possible with your order details. We will work with the applicable carrier or fulfillment partner to investigate.

8. Changes, Delays & Exceptional Events

Delivery estimates may change because of supplier delays, inventory shortages, carrier interruptions, customs actions, severe weather, natural disasters, public-health emergencies, government restrictions, strikes, security incidents or other circumstances beyond our reasonable control.

Where a significant delay occurs, GradeZO may provide an updated estimate or other available resolution consistent with applicable law and the order terms.

9. Returns, Exchanges & Refunds

Shipping questions do not replace our Refund & Exchange Policy. Customers should review that policy for eligibility, return time limits, exchange conditions, refund methods and wallet-credit provisions.

10. Policy Updates

GradeZO may update this Shipping Policy from time to time to reflect operational, carrier, legal or regulatory changes. The version published on this page applies to orders placed after the effective date shown on the policy.

11. Contact

For shipping questions, order-specific delivery concerns or address corrections, please contact GradeZO through our customer support channels and include your order number where available.