Returns & Warranty Request
Need to return an item, request an exchange, report damage or make a warranty claim? Submit one request and our team will review the order and next steps.
Before you submit
- Have your GradeZO order number ready.
- Use the product name or SKU where available.
- Explain the issue clearly and tell us the outcome you are requesting.
- Eligibility depends on the applicable product, seller, shipping and warranty terms.
Submit your request
Use the GradeZO support portal to open a tracked return, exchange, damaged-item or warranty ticket. Include your order number, product/SKU, request type and issue details. This creates a support conversation that the team can route and follow.
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Want to review the policy first?
Check the current warranty terms, returns guidance or contact support if you need help.