Before requesting help
Keep your order number, the email used for the purchase and a clear description of the issue. Photos may be useful when an item arrives damaged or materially different from the listing.
Returns
Review the current GradeZO returns policy before sending an item back because eligibility, time limits and product-specific conditions can apply.
Damaged or incorrect items
Contact support as soon as possible with your order details and evidence of the issue. Do not dispose of packaging or the item until support advises you on the next step.
Start support
Use the GradeZO Support portal for order assistance.
