Use the support portal For order, delivery, returns, account or shopping questions, start with the GradeZO Support portal. Include useful details Include your order number when relevant, the email associated with the order, a short description of the issue and…
Using a promotion code Add eligible products to your cart, proceed to checkout and enter the promotion code in the coupon field when available. Confirm that the discount appears before completing payment. Check the terms Promotion codes can have minimum…
Review before payment At checkout, confirm your products, quantities, delivery address, shipping option and final total before submitting payment. Payment methods Available payment methods can vary based on your location, currency, order and current payment configuration. Use only the payment…
Before requesting help Keep your order number, the email used for the purchase and a clear description of the issue. Photos may be useful when an item arrives damaged or materially different from the listing. Returns Review the current GradeZO…
Shipping at GradeZO GradeZO serves shoppers internationally. Shipping availability, delivery estimates and charges can vary by product, supplier, destination and order. Before you order Review the product’s shipping information and your delivery address carefully. Some marketplace or supplier-sourced products may…
Order status After placing an order, keep your order number and the email used during checkout. Order status and available actions can be viewed from your account when the order is associated with your customer profile. Tracking information When tracking…
Find a product Browse the GradeZO shop, use product categories, or search for a specific product. Review the product images, specifications, price, shipping information and other available details before buying. Add products to your cart Select the required options where…
Accessing your GradeZO account Your GradeZO account gives you a central place to manage your shopping activity and account information. Select My Account from the site header and sign in with the email and password connected to your account. If…
