Use the support portal
For order, delivery, returns, account or shopping questions, start with the GradeZO Support portal.
Include useful details
Include your order number when relevant, the email associated with the order, a short description of the issue and any useful evidence. This helps the support team investigate faster.
Protect your information
Never include passwords, full payment-card numbers, security codes or other sensitive credentials in a support ticket.
Self-service first
Search the GradeZO Knowledge Base before opening a ticket for common questions about accounts, orders, delivery and checkout.
