Order status
After placing an order, keep your order number and the email used during checkout. Order status and available actions can be viewed from your account when the order is associated with your customer profile.
Tracking information
When tracking information is available, use the carrier or tracking details supplied with your order communication. Carrier scans can take time to appear after dispatch.
If tracking has not updated
Check the expected delivery information first. If the tracking remains unchanged beyond the expected window, contact GradeZO Support with your order number.
Guests
Customers without an account can use the store’s order-tracking option when available. Do not publish your tracking number publicly.
