How to Track Your GradeZO Order

Order status

After placing an order, keep your order number and the email used during checkout. Order status and available actions can be viewed from your account when the order is associated with your customer profile.

Tracking information

When tracking information is available, use the carrier or tracking details supplied with your order communication. Carrier scans can take time to appear after dispatch.

If tracking has not updated

Check the expected delivery information first. If the tracking remains unchanged beyond the expected window, contact GradeZO Support with your order number.

Guests

Customers without an account can use the store’s order-tracking option when available. Do not publish your tracking number publicly.