Use the support portal For order, delivery, returns, account or shopping questions, start with the GradeZO Support portal. Include useful details Include your order number when relevant, the email associated with the order, a short description of the issue and any useful evidence. This helps the support team investigate faster. Protect your information Never include […]
Review before payment At checkout, confirm your products, quantities, delivery address, shipping option and final total before submitting payment. Payment methods Available payment methods can vary based on your location, currency, order and current payment configuration. Use only the payment options displayed on the secure GradeZO checkout. Payment problems If a payment fails, first verify […]
Before requesting help Keep your order number, the email used for the purchase and a clear description of the issue. Photos may be useful when an item arrives damaged or materially different from the listing. Returns Review the current GradeZO returns policy before sending an item back because eligibility, time limits and product-specific conditions can […]
Shipping at GradeZO GradeZO serves shoppers internationally. Shipping availability, delivery estimates and charges can vary by product, supplier, destination and order. Before you order Review the product’s shipping information and your delivery address carefully. Some marketplace or supplier-sourced products may have different fulfillment times. After dispatch When a shipment is dispatched, use the tracking information […]
Order status After placing an order, keep your order number and the email used during checkout. Order status and available actions can be viewed from your account when the order is associated with your customer profile. Tracking information When tracking information is available, use the carrier or tracking details supplied with your order communication. Carrier […]
Find a product Browse the GradeZO shop, use product categories, or search for a specific product. Review the product images, specifications, price, shipping information and other available details before buying. Add products to your cart Select the required options where applicable and add the product to your cart. You can continue shopping and add more […]
